South Norfolk Council Freedom of Information
Under the Freedom of Information Act 2000 (FOIA), anyone can request recorded information from us provided it is not already published in our Publication Scheme. The Publication Scheme details the information that we hold, the way we intend to publish this and whether a charge will be made for requested information.
You can also request information we hold about yourself - this is called a Subject Access Request under GDPR. Please refer to our Subject Access Request page to find out how you can do this.
What to do next
We are committed to being transparent and open and we want you to be able to access information easily and quickly, without the need to submit a request. To help you do this, we have provided information and links to pages on our website that contain information that is frequently requested.
- Access details about all business rates accounts and details relating to business rates accounts in credit and credit written on
- Please note that the Council is not in one of the Enterprise Zones and therefore do not have a relief policy.
- View our Contracts Register to see contracts we have entered over £5,000.
- See our current and future opportunities which shows invitations to tender over £5,000.
- View our Budgets and Statement of Accounts.
- View our Local Spending Data, which consists of details of spending over £250
- South Norfolk Council transferred its Housing Stock to Saffron housing via Large-Scale Voluntary Transfer; therefore, we do not hold any information on Housing Stock.
- South Norfolk Council operates a choice-base letting scheme and do not maintain a waiting list. To view more information regarding our housing register please see
- View planning applications including comments submitted, plans and officer reports.
- View details about Tree Preservation Orders, such as location and date confirmed.
The Council owns the following land and public assets and further information on these can be found by clicking on title:
- Open Spaces – See here for the addresses of our list of Common and Open Spaces
- Equipped play areas - Find details of the addresses of our playgrounds & recreational spaces.
- Streetlights - Find details on how to report faults with streetlights. Please note that some town and parishes manage their own footway lighting, including: Chedgrave, Costessey, Diss, Ditchingham, Ellingham, Kirby Cane, Loddon, Spooner Row, and Wymondham
- Public toilets – Please note that all public toilets in South Norfolk are managed and maintained by the local town and parishes: Diss, Hingham, Wymondham, Long Stratton, and Harleston. Please contact the relevant town/parish council directly for any enquires.
You can also access copies of our Active Public Space Protection Orders (PSPOs) here.
- Search for details of council owned car parks including the list of owned car parks; and information about parking tickets and restrictions.
- Details of Electrical Charging Points can be found at Sustainable EV driving in South Norfolk | Broadland and South Norfolk
- Use our My Area tool to find local information displayed on an interactive map such as details relating to the following:
- Council-owned land (asset reference, asset type, asset title and notes),
- Council owned buildings
- Planning applications,
- Tree Preservation Orders,
- etc
- We recommend using the postcode NR7 0WF to explore the features if you do not have a postcode to use.
- How to Use My Area — Step by step guide:
- Go to the My Area page
- Enter a postcode (e.g. NR7 0WF) and select address (e.g. South Norfolk Council)
- Click “View services and amenities on a map”
- Use the layer icon (top right of the map) to open the layer list: Map - My Area
- Select the layers relevant to the information you're looking for, as detailed above
- South Norfolk Leisure provides a wide range of health and fitness services across several leisure centres in the district, including:
- Wymondham Leisure Centre – Facilities include: Gym, Swimming Pools (25m main pool, Learner Pool), Fitness Studios, Sports Hall, Spa, and Coffee with Flo
- Long Stratton Leisure Centre – Facilities include: Gym, Fitness Studios, Main Sports Hall, 3G Pitch, Bananas Soft Play, and Café
- Diss Swim Centre - Facilities include: Swimming Pools (25m main pool, Learner Pool)
- Kett’s Park – Facilities include: Four Tennis Courts, 3G football pitch, Badminton court and Pickleball court, Kett’s Park Café
- Framingham Earl Sports Centre - Facilities include: Fitness Studios, Badminton Court, Sports Hall, Gymnasium, Multi Use Games Area
- Please note that South Norfolk Council has closed any Leisure Centre facilities in the last 10 years.
- See details of national assistance funerals organised by us and whether any details were passed to the Treasury Solicitor.
- See details of the amount that councillors receive in allowances and expenses.
- Broadland District Council and South Norfolk Council share a joint Senior Management Team and staff team. For more details:
- View our Senior Structure Chart and Responsibilities
- Access our Senior Staff Pay Information – Details are located in the Statement of Accounts PDF documents, under section 24. Officer’s Remuneration.
How to make a request under the Freedom of Information Act
To make a request for information please email foi.snc@southnorfolkandbroadland.gov.uk or write to the Senior Governance Officer, South Norfolk Council, Horizon Business Centre, Peachman Way, Norwich NR7 0WF. You should clearly outline the information you would like, providing your full name and a return address, which can be an email address. You do not need to say why you are requesting the information.
Once you have submitted a request, you will receive a response from us within 20 working days (excluding bank holidays), and we will advise if this is not possible.
In some cases, we may be unable to provide you with the information if an exemption applies under the Freedom of Information Act. If this is the case, we will explain why, and you will have the opportunity to seek an internal review of our decision. These exemptions include:
- accessibility of the information by other means
- law enforcement
- investigations
- personal data
- health and safety
- legal privilege
- trade secrets and commercial sensitivity
- maintaining confidentiality
- prejudice to the conduct of public affairs
Please be aware, a fee may be payable to cover the costs of printing or photocopying the information you request. We will inform you if a fee is due and you will need to pay the fee before we can process your request. In most cases you will not be asked to pay a fee.