Compliments, suggestions and complaints
If you have a compliment, a suggestion for how we can improve our services, or a complaint, we want to hear from you.
Ask us to sort something out
Make a report if there is something we need to sort right away, for example:
- I want to make a noise complaint
- my bin has been missed (please do not report this before 4 pm on your collection day as the crews may still be out)
- a fly-tip needs clearing
- I need to report a change in my circumstances
For highways issues; potholes, roadworks, pavements etc. please contact Norfolk County Council
Tell us that we did something well
We are always pleased to know that we are providing a good service or that our staff are doing a good job.
It helps us to know we are developing services in the right way, and we always pass your comments on to members of staff.
Broadland residents - submit a compliment
South Norfolk residents - submit a compliment
Make a suggestion
If you have an idea for improving services, or you want to comment on what we do, we would like to hear from you.
Broadland residents - make a suggestion
South Norfolk residents - make a suggestion
Tell us what went wrong
Make a complaint if you want to tell us there's a problem that we need to investigate. We want to hear from you when something goes wrong so we can put it right.
For example:
- you are not happy with how you have been treated
- you feel we have delivered a poor service
Broadland residents - make a complaint
South Norfolk residents - make a complaint
Unhappy with the conduct of a councillor
Please let us know if you are:
- unhappy about the conduct of a Broadland councillor
- unhappy with the conduct of a South Norfolk councillor