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Compliments, suggestions and complaints

If you have a compliment, a suggestion for how we can improve our services or a complaint, we want to hear from you.

Report something to us

If there is something we need to sort right away, for example, if you:

  • Want to make a noise complaint
  • Need to report a missed bin after 4pm on your collection day
  • Spot fly-tipping that needs clearing
  • Have a change in your circumstances
Report it online

For highways issues; potholes, roadworks, pavements etc. please contact Norfolk County Council

Tell us when things go well

We are always pleased to know that we are providing a good service or that our staff are doing a good job.

It helps us to know we are developing services in the right way and we always pass your comments on to members of staff.

Suggest improvements

If you have an idea for improving services or you want to comment on what we do, we would like to hear from you.

Tell us when things go wrong

Make a complaint if you want to tell us there's a problem and we need to investigate. We want to hear from you when something goes wrong so we can put it right.

For example:

  • you are not happy with how you have been treated
  • you feel we have delivered a poor service

Unhappy with the conduct of a councillor

Please let us know if you are:

Whistleblowing policy

Whistleblowing is the raising of a significant concern. Concerns may cover issues of fraud, misconduct or illegality. A whistleblowing policy is designed to ensure that people know how to raise a genuine concern and that any concern can be raised with confidence and without any worry of being victimised, discriminated against or disadvantaged in any way as a result.