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Customer notice

Please note our offices will be closing to the public at 4pm today. Normal opening hours will resume on Monday. Thank you for your understanding.

Bin collection issues

Occasionally you may find that you experience an issue with your bin collections. Please use the information below to report your issue to us.

Report a missed bin My bin is lost, found, stolen or damaged Help with moving my bins for collection I need a larger bin for my rubbish or recycling

Bin collection issue FAQs

Why has a bin tag been left on my bin?

I have more rubbish than normal, can I leave it by my bin for collection?

I have more recycling than normal, can I leave it by my bin for collection?

The bin crew left my bin in a different place to where it was collected from, can I report this?

I am not happy about the behaviour of one of your crews, how do I report this?

Why was my bin not fully emptied when you collected it?

Why was my bin not emptied during cold weather?

I haven't received my food waste liners

I live in Broadland and the bin crew didn't take my electrical, battery or textile items