Face to face communication

This course is designed for anyone who deals with customers or clients, either face-to-face or over the telephone.

By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen.

Course details

The course will cover:

  • first impressions
  • understanding the importance of communication
  • body language
  • barriers to communication
  • methods/techniques used to deal with customer / clients
  • telephone tactics
  • ‘The Terrible Ten’ – 10 pet hates
  • controlling the call
  • how to deal with difficult customers and clients (3 strike rule)
  • ability to listen
  • taking messages


One day course, approximately 9:30am to 4pm.


No equipment is necessary for you to bring to the course. Pens and note paper will be available.


A sandwich lunch or salad with crisps and cake is provided as well as hot and cold drinks.


£99/Sub £77.

Book a place

You can check the availability of our courses or make a booking on the link below.

Book a place

Training at Carrowbreck

Address: Carrowbreck House,
7 Carrowbreck Road,

Telephone: 01603 788950