This course is for all employees regardless of seniority, who need to conduct sensitive or difficult conversations with staff, colleagues or external stakeholders, and where there may be a challenging response or where the outcome is uncertain. It is also for those who are required to address performance and disciplinary issues. It covers ways to both avoid and resolve conflict.

Course content

The course will consist of:

• the causes of conflict
• different Perspectives
• overcoming misunderstandings and miscommunication
• seeking common ground
• responding to aggression
• transactional Analysis model
• Conflict Resolution Styles
• managing conflict assertively
• simple steps to resolve conflict

Duration

One day course, 9:30am to 4pm approximately.

Equipment

No equipment is necessary for you to bring to the course. Pens and note paper will be available.

Refreshments

A sandwich lunch/salad with crisps and cake is provided as well as hot and cold drinks.

Cost

£109.

Book a place

You can check the availability of our courses or make a booking on the link below.