The Councils receive a high number of Freedom of Information Act (FOIA) requests about our housing services. To make things easier for residents and requesters, and to improve transparency, we publish a range of housing data that is frequently requested. This means you can access the information you need without submitting an FOIA request.

Below is an overview of the housing information we make available, along with links to where you can find it.

Housing waiting list and allocations

We publish quarterly data on:

• Number of households on the housing register
• Banding and priority categories
• Average waiting times
• Number of properties allocated each year
• Breakdown by property type and size

This helps show how demand for housing is managed and how allocations are made. More information about our Housing Register.

Homelessness and rough sleeping

We make available:

• Homelessness applications and outcomes
• Use of temporary accommodation
• Rough sleeper counts and estimates
• Prevention and relief activity

This information reflects our statutory duties and the support we provide.

Housing finance and rents

We make available:

• Annual spend on meeting our accommodation duties
• Rent levels and service charges
• Capital investment plans
• Social Housing asset value

This ensures transparency around how housing services are funded.

Policies and strategies

We also publish key documents including:

• Homelessness and Rough Sleeping Strategy
• Tenancy Strategy
  • Broadland Tenancy Strategy
  • South Norfolk Tenancy Strategy
• Allocations Policy
  • Broadland Housing Allocations Policy 2025
  • South Norfolk Housing Allocations Policy 2025
• Repairs and Maintenance Policy
  • Broadland Rechargable Repairs Policy
  • South Norfolk Rechargable Repairs Policy

These explain how we make decisions and deliver services. Visit our Housing policies page.

Before submitting an FOI Request

Much of the information people ask for is already available therefore upon requesting an FOI we will initially signpost you to this page. Checking our published data first can save you time. If you still can’t find what you need, you can contact the team to request the specific missing information.