What goes in your brown garden waste bin?

The garden waste service

The service contract for garden waste is between you and the district Council. The contract is not transferrable.
You have 14 days following the day on which you place your order, to cancel your contract for the service. Please note that if you have received your brown bin prior to exercising your right to cancel within the 14-day period, a delivery fee of £10 will be deducted from any refund. Any collections that have taken place within that 14-day period will be deducted from the refund at a cost of £2.68 per collection. No further refunds will be given for early cancellation of your contract once the 14-day cooling off period has expired.
The District Council will invoice you annually. If your payment is not received by the due date, your contract will be suspended, and the bin will be removed.
The garden waste bin remains the property of the district Council.
The garden waste bin needs to be on or by the edge of the public highway or pavement by 6:30am on day of collection.
If the collection point for your garden waste bin will not be from the front of your property, please contact us so that we can inform the crew and make alternative arrangements.
Only the contents of the standard 240L wheeled bin will be collected, additional garden waste placed beside the bin will not be taken.
The following items can be placed in the brown bin:
- hedge and shrub clippings (excluding invasive plants or toxic species such as Yew, Japanese Knotweed, Rhododendron, Ragwort, Hemlock, and Himalayan Balsam)
- cut flowers and plant prunings
- grass cuttings (not those treated with Clopyralid or Aminopyralid weed killer)
- small branches (4" diameter or less)
- twigs and weeds
- leaves
- windfall (Broadland residents only)
- vegetable waste from the garden such as potato tops (Broadland resdients only)
We will not empty the bin if it contains any of the following.
- kitchen waste or food (such as fruit and vegetable peelings, meat, eggshells, tea bags, coffee grounds)
- large items of garden waste such as tree trunks or fencing
- soil, compost, or rubble
- bags, pots and trays
- animal bedding or waste
- dog waste
- packaging of any type, including biodegradable and compostable items
- diseased plants
- recycling, food or refuse waste
- turf
Please make sure that the lid is closed and that you do not overfill your bin. If the bin is too heavy for our lifters, then we will not empty it.
Please ensure your property name/number is on your bin(s) to enable our crews to correctly identify which property the bin belongs to. This can done using stickers or permanent marker.
The garden waste service is suspended for two weeks over the Christmas and New Year period.
Please note that to keep service costs to a minimum the District Council will issue second hand wheeled bins to residents joining the scheme, these will be clean and fit for purpose.
If you move home within the district, please inform us and take your brown bin with you. Before you move, please let us know your change of address and moving dates so we can continue the service at your new address.
If you are moving out of the district, please let us know your forwarding address, moving dates so that we can close your account and arrange for the bin to be removed after your last collection. Please ensure you cancel your Direct Debit if you have one.
The council reserves the right to cancel the garden waste service temporarily when conditions outside of their control such as adverse weather or other extreme events require extras resources to be delivered to domestic waste and recycling collections. No refunds will be given for any delayed, missed, or cancelled collections.
A real Christmas tree collection service during the two weeks following the fortnight break in collections over Christmas and New Year.

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