Energy Rebate Scheme

Does this mean I don’t have to pay my Council Tax bill?

No, you must continue to pay your Council Tax bill by instalments shown on your bill. If you are struggling to pay, please go to our ‘Can’t afford to pay my Council Tax’ page for help and advice.

Pay your Council Tax

Having difficulty paying your Council Tax bill?

Set up or change your Direct Debit

Broadland District Council residents   South Norfolk Council residents

Privacy Notice

What we do with your data?

We need some personal information so we can send accurate bills to customers and collect the right amount taking into account any discounts, reliefs or exemptions which they may be entitled to. We will keep your data in accordance with our Data Retention Policy (available at If we hold your email address we may contact you from time to time with respect to electronic billing services.

What are your rights?

Under data protection law you have the right to request access to, rectification, restriction or objection to the processing of your personal data, as detailed in our Privacy Policy. You can contact our Data Protection Officer by email: or telephone 01508 533943 (South Norfolk)/01603 431133 (Broadland.) You also have the right to lodge a complaint with the regulator, the Information Commissioners Office (ICO).

What are the consequences of not providing data?

Council Tax and Non-domestic Rates are administered under statutory provisions. If data is not provided we may be unable to send an accurate bill and entitlement to reductions may be lost.

Data sharing

Data is shared within the Council with the Planning Department, Environmental Services team, Economic Development, Emergency Planning, Reception and Payments teams in order to carry out their statutory duty. We will not use your data for marketing purposes unless you consent to it. We do not pass your details on to third parties unless the Council is lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes. Data may also be lawfully shared externally including with Enforcement Agents, Norfolk Trading Standards, Companies assisting in reviewing council tax discounts and Non-domestic Rates reliefs.

Energy Rebate Team

Our team is very busy so please be patient when you call.

Telephone: 01603 369757