Voice, text message and email service
If your Council Tax or Business Rates account falls into arrears the council may send a text, email or voice message reminder before taking further recovery action. This service can prevent statutory recovery documents being issued and may help you avoid paying expensive costs.
Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon and may not always be available. It is your responsibility to maintain the instalments due on your account in line with the bill issued and failure to do so may result in recovery action being taken.
Who sends the messages?
The text messages are sent by us, Broadland District Council or South Norfolk Council, and will show as “BroadlandDC” or "SNorfolkDC". The text message will contain a short URL using https://revenues.southnorfolkandbroadland.gov.uk. This service is confidential, your mobile number will not be shared with third parties. You will not get any other marketing messages to your phone.
This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. At the bottom of this page you can find examples of the type of messaging you may receive.
If you have any concerns regarding the genuine nature of the telephone call or text message, you can make payments online by following this link: Pay for it online.
How it works
If we already have your mobile number and email address you will be signed up for the service automatically. If we don’t, or if your details have changed and you would like to receive this service, please email the Council Tax or Business Rates team. If you would prefer not to receive these notifications by text, email or voice message please let us know.
Be aware of scam emails or text messages , so if in doubt of the legitimacy, you can contact the councils through our Contact us page.
Example of the types of messaging that you may receive:
Text message 1:
"Dear [your name]. You currently have an outstanding matter with South Norfolk Council - Business Rates Dept. For details visit http://revenues.southnorfolkand-broadland.gov.uk/t/r56wm3c61ef9. Please do not ignore this message."
Text message 2:
"This is an important communication from South Norfolk Council. At South Norfolk Council we take how we manage your data seriously. We have invested significant time and effort to ensure that we're compliant with regulation notably GDPR (General Data Protection Regulation). To access this information are required to enter below your full postcode for identification purposes. Why do we need to identify? or if you have concerns this message is genuine, please click here. To view full details - verification is required. Please enter your full postcode for authentication"
Text message 1:
"Dear [your name]. You currently have an outstanding matter with Broadland District Council - Council Tax Dept. For details visit http://revenues.southnorfolkand-broadland.gov.uk/t/r5ouzc466b73. Please do not ignore this message."
Text message 2:
"This is an important communication from Broadland District Council. At Broadland District Council we take how we manage your data seriously. We have invested significant time and effort to ensure that we're compliant with regulation notably GDPR (General Data Protection Regulation). To access this information you are required to enter below your full postcode for identification purposes. Why do we need to identify? or if you have concerns this message is genuine, please click here."
Dear [your name],
You currently have an instalment of £.. outstanding on your Council Tax account, which could be subject to recovery action. Please make a payment now to bring our account up to date.
You can now pay securely through your online banking app. It's FCA approved, quick and requires no card details. Click the button below to pay by your banking app.
To make sure you don't miss payments in the future, why not speak to an advisor to set up a direct debit. Available Monday - Friday, 8.15am - 5pm.
You can find out about how to access debt advice on our website.
If you have made a payment in the last 2 working says this message can be ignored. If you are concerned about the authenticity of this message, more details can be found at our website.
Council Tax Team,
Broadland District Council
Dear [your name],
Business Rates account numbers:
Property address:
You currently have an instalment of £.. outstanding on your Business Rates account, which could be subject to recovery action. Please make a payment now to bring our account up to date.
You can now pay securely through your online banking app. It's FCA approved, quick and requires no card details. Click the button below to pay by your banking app.
To make sure you don't miss payments in the future, why not speak to an advisor to set up a direct debit. Available Monday - Friday, 8.15am - 5pm.
If you have made a payment in the last 2 working says this message can be ignored. If you are concerned about the authenticity of this message, more details can be found at our website.
Business Rates Team
South Norfolk Council
