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My Account update

We’re upgrading to a new and improved MyAccount. Please be aware from 11 May 2026, accounts will be view‑only until the new system goes live. Find out more here.

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Change of name and/or address

You must notify us in writing within 7 days if you change your name and/or address so we can update our records.

Please advise by email with an image of a document displaying your new name and/or address such as:

  • utility bill
  • DVLA licence
  • marriage certificate

Taxi Business Support

Address: Horizon Building, Broadland Business Park, Peachman Way, Norwich, NR7 0WF