Assistance for rough sleepers

The First Step project is designed to address the needs of rough sleepers across the Broadland and South Norfolk districts.

Our Rough Sleeper Coordinators are able to provide a rapid response to reports of rough sleepers.

Their role is to establish contact, assess the needs of anyone found to be rough sleeping and provide the necessary support to engage with services and to seek more settled accommodation.

You may see our Rough Sleeper Coordinators out and about across Broadland and South Norfolk looking for rough sleepers and checking places that people have been known to bed down, to ensure that those who are homeless get the help they need.

Where rough sleeping has been verified, the First Step project can help with access to emergency accommodation as well as providing food and clothing to those who need immediate assistance

Assistance for rough sleepers

  • Rough sleeping is defined as ‘people sleeping, or bedded down, in the open air (such as on the streets, or in doorways, parks or bus shelters); people in buildings or other places not designed for habitation (such as barns, sheds, car parks, cars, derelict boats, stations, or ‘bashes’)’.

    *A ‘bash’ is a makeshift shelter often comprised of cardboard boxes.

  • Our Rough Sleeper Coordinators have access to accommodation for those verified as rough sleeping.

    Our aim is to help anyone rough sleeping to get off the streets immediately.

    From this emergency accommodation we aim to support customers to access longer-term, sustainable accommodation by working with our Housing Solutions team and any other support agencies they may need.

    Access to this accommodation is available through the FIRST Steps project and our Rough Sleeper Coordinators only.

  • Our Rough Sleeper Coordinators are able to provide support for a wide range of issues and tailor the assistance to the needs of each individual customer.

    The assistance we can give may include:


    • help with transport
    • access to emergency accommodation
    • help to access benefits and maximise income
    • provision of emergency food and clothing
    • verification of those who are rough sleeping
    • helping customers to access housing options support to find settled accommodation
    • accessing health and other social support services
    • assistance to attend appointments
    • other assistance specific to the needs of individual customers

    If you are not rough sleeping but know or are concerned about someone who is, please contact us and we will try to help that person.

  • If you are rough sleeping, know someone who is rough sleeping or are concerned because you have seen someone bedded down rough sleeping in Broadland or South Norfolk please contact us and we will do our best to help.

    Our Rough Sleeper Coordinators can be contacted by:

    Mobile telephone: 07766 446312 or 07721 716577

    Office telephone: 01508 533751 or 01603 430641 

    If calling after office hours (5pm) please contact our out-of-hours service: 01603 412180


    Reports of concerns for rough sleepers can also be  made on the StreetLink website