Tenant satisfaction measures
Tenant Satisfaction
About Tenant Satisfaction Measures
The Regulator of Social Housing has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. This will involve a set of tenant satisfaction measures that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing. These measures should:
- let tenants see how well their landlord is doing
- highlight areas where the landlord needs to improve
The tenant satisfaction measures will cover all kinds of rented social housing in England, however for South Norfolk and Broadland Councils this will only be for owned temporary accommodation properties. These measures came into effect April 2023.