Direct Debits
Direct Debit Guarantee
All payments made by Direct Debit are covered by the Direct Debit Guarantee and can be set up online or over the telephone in addition to the original postal method.
The guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit we will notify you, normally ten working days in advance of your account being debited or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when we ask you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
In order to set up your Direct Debit online, or make changes to an existing Direct Debit instruction, you will need to provide the following information:
- bank or building society name
- account number
- sort code
- branch address
Broadland residents - set up or amend Direct Debit for council tax
South Norfolk residents - set up or amend Direct Debit for council tax
Broadland residents - set up Direct Debit for garden waste
South Norfolk residents - set up Direct Debit for garden waste
Broadland businesses (Business Rates)
We are temporarily unable to take new online instructions. To set up or make changes to your Direct Debit we can do this over the phone, so please call us during normal office hours on 0808 178 7142.
Alternatively if you wish to set up a new Direct Debit please use one of the links below to download and complete a Direct Debit instruction and send it back to us.
South Norfolk businesses (Business Rates)
We are temporarily unable to take new online instructions. To set up or make changes to your Direct Debit we can do this over the phone, so please call us during normal office hours on 0808 178 7141.
Alternatively if you wish to set up a new Direct Debit please use one of the links below to download and complete a Direct Debit instruction and send it back to us.
Not the account holder?
If you are not the account holder or the account requires more than one signature please complete one of the forms below instead.
Council Tax Direct Debit instruction for Broadland or South Norfolk
Business rates Direct Debit instruction for Broadland or South Norfolk
Overpaid Housing Benefit Direct Debit instruction - South Norfolk
Invoices (including garden waste) Direct Debit instruction - South Norfolk