My Broadland Council Tax bill
Frequently asked questions
Please see below answers to frequently asked questions when new Council Tax bills are issued.
Our phone lines can be particularly busy during the annual billing period (March and April), so we would encourage you to check whether your question is answered in one of the following sections before trying to call us.
How much will I pay?
The Council Tax Guide forms part of your Council Tax bill and provides information that you will find useful. Click here for your Council Tax Guide for 2022/23 and here for your Council Tax Guide for 2023/24.
Find out the Council Tax band of a property and how much the annual gross Council Tax will be for a specific property in Broadland (you will need to know the Post Code and Address).
To download a list of of the annual gross Council Tax charges for each band across all the parishes in Broadland - please click here.
Why has my Council Tax gone up?
The Broadland District Council element of your Council Tax remains unchanged for 2023/24 but other components that are charged by Norfolk County Council and the Police have increased. The charges set by your local town or parish council may also have changed.
On average the Council Tax bills for 2023/24 across Broadland have increased by 4.62% (see table below for more details).
How can I reduce my monthly payments?
You can reduce the amount you pay us each month if you currently pay your Council Tax over 10 monthly instalments by switching to pay over 12 instead. If you’d like us to make this change, please email us.
Additional Council Tax Assistance (up to £25.00 for 2023/24 bills)
A new Government scheme to offer more help makes an award of up to £25.00 for residents in receipt of Council Tax Assistance. If your Council Tax bill is less than £25.00 the amount you will receive will also be less. Please see your bill for more details. Any questions relating to this will be dealt with by our Benefits & Housing Team.
How much has my Council Tax gone up (including Adult Social Care)?
|Precepting body||2022/23 (£)||2023/24 (£)||Increase (£)||Increase (%)|
|Norfolk County Council – Main||1,350.81||1,396.26||45.45||3.00%|
|Norfolk County Council – Adult Social Care||166.14||196.38||30.24||2.00%|
|Norfolk Police and Crime Commissioner||288.00||302.94||14.94||5.19%|
|Broadland District Council||129.91||129.91||0.00||0.00%|
|Special expenses (average)||2.53||2.53||0.00||0.00%|
|Town and parish councils (average)||89.70||92.73||3.03||3.38%|
The overall charge levied by Norfolk County Council, which has increased by 5.0%, includes an extra amount they can charge but it must be used to help pay for Adult Social Care (an explanatory statement from the government about this can be found in your Council Tax Guide).
This is how the council tax increase (for Norfolk County Council) is calculated for a Band D household:
- The total 2022-23 charge was £1,516.95
- Add £1,516.95 x 3% = £45.45 for the General council tax increase
- Add £1,516.95 x 2% = £30.24 for the Adult Social Care Precept increase
- Gives total 2023-24 charge of £1,592.64
The following table shows the changes to Norfolk County Council’s Council Tax charges (by band) and provides more detail about the Adult Social Care (ASC) precept and how it is calculated.
|Property band||2022/23 (£)||2023/24 (£)||Increase (£)||Increase (%)|
The money raised will have to be spent exclusively on adult social care. Find out more about Norfolk County Council's Council Tax, complete a webform or call them 0344 800 8020.
Precept for The Office of Police and Crime Commissioner (PCC)
The precept increase was endorsed by the Police and Crime Panel. This increase in precept of £14.94 is 5.19% and takes the band D amount to £302.94.
You can find details of the Police Budget and Council Tax on the Police and Crime Commissioner’s website.
Why has my parish council precept gone up so much?
Broadland District Council is not responsible for setting parish council precepts and has no power to control them. Your local town or parish clerk will be able to answer this question for you.
Click here to find the contact details for the clerks of town and parish councils.
What are special expenses?
Special expenses are used as a mechanism to charge elements of the Council Tax to specific areas of the district. These are services that we carry out on behalf of the parish council in specific parishes only. Broadland District Council provides footway lighting in the parishes of Great Witchingham and Hellesdon.
Further sources of information
Please visit the following websites:
Why does the council want us to register for MyAccount to manage our accounts online?
Our online offering has increased. You’ve always been able to make your payments online, but you can now view your account (and benefit claim if you have one) online.
You can tell us you’ve moved, request copy bills and check when your next payments are due without having to call us and at a time that’s convenient to you.
Sending documents to you by email saves the council money as we don’t have to pay for printing, paper for bills, booklets, envelopes and postage.
Operational costs are at the forefront of our mind and making these savings allows the council to keep Council Tax as low as possible.
Can't find what you're looking for?
More about Discounts & Exemptions
Please be aware that if you are planning to come into the office to see us - you need book an appointment first. Without an appointment we cannot guarantee that there will be an officer available who can deal with your enquiry on your arrival.