Contact us
How can we help you today?
Our website is the best place to find information and services from both Broadland District Council and South Norfolk Council - you’ll be able to use our services whenever you need to and wherever you are. Please use the search option at the top of the page to help find what you want.
If you're unable to find the information you need on our website, use one of the below methods to contact us.
Contact us online
Contact us by phone
Telephone Broadland District Council: 01603 431133
Telephone South Norfolk Council: 01508 533701 / Freephone: 0800 3896109
Translation and interpreting services
INTRAN Translation Service – Braille and Language
If you require assistance in understanding the contents of our communication to you or if you require it translated into another language or format (such as Braille) please inform the officer you are in contact with or contact our equality lead at equalities@southnorfolkandbroadland.gov.uk
Further information
If you have any queries or concerns about accessibility or other Equality Act issues please contact our equality lead at Equalities@southnorfolkandbroadland.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: council@southnorfolkandbroadland.gov.uk
- freephone: 0800 3896109
We’ll consider your request and get back to you in 10 working days.
Contact or follow us on social media
Contact your district councillor or parish clerk
Entering a Broadland or South Norfolk address into the My Area system will show the district councillor and the parish clerk for that location. Alternatively the information can be found by using these links:
Our customer charter
We are committed to providing the best service we can to our customers. Our customer charter explains what you can expect from us and how you can help us to achieve this.
View our customer charterChristmas opening times
- Christmas eve: 8:30am to 4pm
- Christmas day: Closed
- Boxing day: Closed
- Monday 29 December: 8:30am to 4pm
- Tuesday 30 December:8:30am to 4pm
- Wednesday 31 December:8:30am to 4pm
- New Year's Day: Closed
- Friday 2 January: 8:30am to 4pm
Broadland District Council opening hours
Normal opening times: 8:30am to 5pm Monday to Friday. Closed weekends and Bank Holidays.
Address: Broadland District Council, The Horizon Centre, Peachman Way, Broadland Business Park, Norwich NR7 0WF
South Norfolk Council opening hours
Normal opening times: 8:30am to 5pm Monday to Friday. Closed weekends and Bank Holidays.
Address: South Norfolk Council, The Horizon Centre, Peachman Way, Broadland Business Park, Norwich, NR7 0WF