South Norfolk and Broadland District Councils are passionate about involving our customers in service improvements. Therefore we have created a Customer Insights Group (CIG) to help us understand your experiences of using our services.

What is the Customer Insights Group?

The Customer Insights Group (CIG) is a group of customers who share their experience of a specific topic or service to help inform improvements. Customer experiences will be captured within surveys, structured interviews or usability studies.

What does the group do?

Members of the CIG will be invited to:

• Share feedback on gaps in our understanding of customer experience
• Support with user testing during the development of council services
• Bring an independent customer perspective to the design, improvement and delivery of Council services
• Attend structured interviews and/or usability studies
• Work in partnership with the Customer Experience Team to help improve our services
• Share suggestions and offer potential solutions for consideration alongside future improvements as required
• Adhere to the Councils’ governance guidelines, values and CIG code of conduct
• Be respectful of the views of other people at all times

Who can join?

The group is open to all South Norfolk or Broadland residents and South Norfolk or Broadland businesses. We will also engage with our members separately to understand their experiences.

Get involved

By submitting this form you are consenting to us using your data as selected in the form and outlined in the privacy notice for the customer insights group.

Teams across the Council will share involvement opportunities with you based on the preferences you select when you sign-up.