Managing social media

Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation and not ruin it?

With statistics showing more than 53% of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right.

This course will improve your skills for using social media as a business communication tool, how to protect your reputation and what to do in a crisis.

Course content

The course consists of the following:

  • effective use of social media for your business
  • summary of popular social media sites
  • what not to do to keep your customers happy
  • what to do and keep one step ahead of your competitors
  • case studies of good and bad social media
  • social media policies for employees
  • management tools for social media, critical for effective time management
  • marketing plans


Half-day course, approximately 9:30am to 12.30pm.


Login details for your social media accounts. Pen and paper will be provided.


Light refreshments will be available throughout.


£49/sub £39

Book a place

You can check the availability of our courses or make a booking on the link below.

Book a place

Training at Carrowbreck

Address: Carrowbreck House,
7 Carrowbreck Road,

Telephone: 01603 788950