Missed bins

There may be several reasons why your bin was missed so please check that none of the points below apply to you before reporting your bin as missed.

We will not return to bins where the crew have reported one or more of the below:

  • bin not out - bins need to be placed out for collection by 6:30am for Broadland and South Norfolk residents, bins in both districts can be collected at any time of the day until 4pm.
  • bin not accessible - bins should be presented for collection on or by the edge of the public highway, crews should and will not go onto your property to retrieve your bin unless you have an assisted collection in place
  • lid up - bin lids must be fully closed to enable a safe collection. The council reserves the right to refuse collection if the bin lid is raised.
  • contaminated - your bin must not be contaminated, please check what can go in your rubbish binwhat can go in your recycling bin and what can go in your garden bin for what can and cant go in the bin.Alternatively you can also check on the bin app via the wizard. To download the app click your district council: BroadlandSouth Norfolk
  • side waste
    • recycling should be in a clear sack or in a box that easily fits inside the bin, no glass or breakables should be in the side waste, this should be placed in the bin. Please be aware that side waste is only collected on occasions and although the crew will always try to take recycling side waste it may be they are unable to take this due to being near capactiy on the lorry. This is decided by the crews, this decision is final.
    • rubbish side waste is not taken in Broadland District Council. South Norfolk Council will accept rubbish side waste on occasions, if this requirement is met they may be unable to take this due to being near capactiy on the lorry. This is decided by the crews, this decision is final.

If you still believe that your bin has been missed then please let us know.

If you are unsure which district you fall under, please check your local council before submitting the form below.

Report a missed bin in Broadland
Report a missed bin in South Norfolk

We ask all residents place their property name/number onto all their bins to enable our crews to correctly identify which property the bin belongs to. This can be done using stickers or permanent marker. This will ensure a more efficient service and we thank you for your cooperation.

Download our FREE Bin Collections Broadland app or Bin Collections South Norfolk app to never a miss a bin collection again.