The accreditation recognises organisations that demonstrate best practice in supporting victims and managing the ASB Case Review process (previously known as the Community Trigger), ensuring residents' concerns are heard and agencies work together to find effective solutions.

Broadland District Council’s Cabinet Member, Cllr Jan Davis, said:

We are delighted to have achieved ASB Help's PLEDGE accreditation, which recognises the hard work of our teams and partners in putting those affected at the heart of everything we do. Anti-social behaviour can have a significant impact on people's quality of life, and it's vital that residents feel supported, listened to and confident that their concerns will be taken seriously.

"This accreditation demonstrates our commitment to working collaboratively with partner organisations to deliver consistent, effective responses and achieve positive outcomes for those affected by ASB."

The councils have strengthened their approach to tackling ASB through clear policies that focus on early intervention, thorough investigation and robust enforcement where necessary. This work is supported through close partnership working with Norfolk Constabulary, housing providers, health services and other local agencies.

South Norfolk District Council’s Cabinet Member, Cllr Graham Minshull, added:

Everyone deserves to feel safe in their home and community. Through our accredited approach, we're making it easier for residents to understand how to report anti-social behaviour, what action can be taken and what support is available to them.”

Residents experiencing anti-social behaviour are encouraged to report incidents to the appropriate agency. Registered housing provider tenants should contact their landlord in the first instance, as they have a legal duty to investigate ASB involving their tenants, while other residents can report concerns directly to the councils.

Where anti-social behaviour persists and residents feel that previous reports have not resulted in a satisfactory resolution, they may be able to request an ASB Case Review, which brings together relevant agencies to review the response and consider further action. Click here for information about anti-social behaviour, reporting options and the ASB Case Review process.