The app is designed to work on most modern handsets with GPS, a camera and a compass but the specification of your device will dictate the performance of these experiences ie. higher-end devices will offer greater support and provide a more stable augmented reality experience. Older devices may limit which experiences will work and some augmented reality experiences may be slightly patchy.

The mobile app is designed to work on the following devices:

Apple iPhone 5s and above
Most Android phones with Android 6 (Marshmallow) and above
Tablet devices are not fully supported but should still work assuming they have a built in GPS, a camera and a compass as well as 3G/4G connectivity. Tablets that will work best with the app are Android 6 devices with a 16:9 aspect screen or similar (1920x1080 resolution) and 5th Generation iPads and iPad Pros that have 3G/4G connectivity. Please note, screen layouts may look stretched in places due to the square nature of the screen. Older iPads may work but cannot be guaranteed.

Please be aware, the app is not compatible with the following devices:

iPhone 5c or older, Samsung S5, Samsung Note 4 or older and Motorola G4.

This is not a definitive list. Please note, an early version of the app was available for these devices but compatibility has since been withdrawn.

Users that downloaded an early release of the app will therefore not be able to download a later, improved version of the app.

We recommend running version 1.1.8 or later for the optimum app experience. Please delete any older versions and re-install

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