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Garden Waste collections update

Some garden waste collections may be delayed due to extreme weather. Please leave bins out, we aim to catch up within five days. Thank you for your understanding.

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Change of details or loss

Lost personal licence

If you have lost your personal licence please contact us in writing via email or letter for a replacement.

Change of name and/or address

You must apply to the local council in the area where your licence was originally granted and not to the council in which you now reside or the licensed premises is located.

Notify us about change of details

Documents required

If you are notifying us of a change to your name and/or address, both the A4 paper and plastic card licences must be returned along with the form. If you are unable to return either of these licences then you must state a reason why.

Fees

The fee for any replacement personal licence is £10.50

Regulatory Business Support

Address: Horizon Building, Broadland Business Park, Peachman Way, Norwich, NR7 0WF