Housing Ombudsman reports

South Norfolk Council and Broadland District Council have a small portfolio of homes which are used to provide temporary accommodation. Each council is a Registered Provider of housing and therefore we have to comply with the Housing Ombudsman's Complaint Handling Code. As part of this code, South Norfolk and Broadland must produce an Annual Complaints Performance and Service Improvement Report and a self-assessment. Both reports can be found below

Annual complaints and service improvement report

The report provides information on any complaints we received during 2024-25, some examples of service improvements we have made as a result of learning.

Self-assessment

South Norfolk Council and Broadland District Council are required to complete and publish an annual self-assessment against the Housing Ombudsman Service: Complaint Handling Code to ensure our processes and policies remain in line with the requirements of this code. Below are our self-assessments for 2024-25.