The Councils are registered providers of social housing but only currently offer temporary accommodation properties, however, we comply with the Housing Ombudsman’s Complaint Handling Code.

Through this code we aim to support the earliest resolution of complaints to avoid issues escalating and detriment to our tenants housed in our owned or managed temporary accommodation.

For minor repairs and maintenance issues please inform your appointed Housing & Benefit Advisor in the first instance, or call Housing on 0808 168 2222.

Any complaint a tenant accommodated in our owned or managed temporary accommodation needs to make can be made by using the Council’s complaints pages.

• Make a complaint to Broadland District Council
• Make a complaint to South Norfolk Council

Alternatively, you can make a complaint through the following channels:

Telephone: 0808 168 2222

Email: housing.advice@southnorfolkandbroadland.gov.uk

Post: South Norfolk Council and Broadland District Council, The Horizon Centre, Peachman Way, Norwich, NR7 0WF

Please see our complaint policies below:

• Broadland District Council complaints policy
• South Norfolk Council complaints policy

• Broadland annual complaints performance and service improvement report 24/25
• South Norfolk annual complaints performance and service improvement report 24/25