Privacy Notice for Bin Collections Broadland App

What this document is for

This privacy notice provides details on how we; Broadland District Council (BDC) use your personal information when you use the Bin Collections Broadland App.

By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.

Further details

We also provide details regarding your rights and our Data Protection Officer’s details in our general privacy policy on our website

What we use your information for

Broadland District Council will use your information in the following ways in relation to the Bin Collections Broadland App:

  • Schedule Tool to show your collections dates for Recycling, Rubbish, Food Waste, Garden Waste (if applicable) and Small Kerbside
  • Event Notifications to allow reminders for your next collection day for Recycling, Rubbish, Food Waste, Garden Waste (if applicable) and Small Kerbside
  • Recycling and Waste Disposal Instruction information to provide estimated driving distances and times to nearby recycling locations.
  • Report a problem or submit feedback to investigate and resolve the issue with the App.

What personal data we collect and use about you

We will collect and use the following information in relation to the Bin Collections Broadland App

  • Full address
  • Email address if this is the method you choose for Event Notifications, report a problem or submit feedback
  • Phone number if this is the method you choose for Event Notifications, report a problem or submit feedback
  • Name if you report a problem
  • Twitter username if this is the method you choose for Event Notifications.

Who provides this information

We provide the residential addresses to populate the App.

We receive the following information from you e.g. full address, name, email address and phone number dependant on which services you access on the App.

How we share your information

Personal data is shared with ReCollect, as the App provider and Data Processer, to provide the Services offered on the App.

ReCollect also act as a Data Controller in respect of some personal information collected via the App. Please view their privacy notice for full details of data processed in this regard.

Internal Data Transfers

All personal information is transmitted securely and stored on servers which are located in secure data centres in the European Union.

How the law protects you and the legal basis for processing your information

We have legal grounds under the UK GDPR to process this information and rely on your explicit consent.

How long will we keep your personal information for?

We only keep personal information for as long as it is needed to provide Services.

  • address information is retained whilst the App is in operation
  • when you report a problem via email this will be deleted once we have resolved the issue and provide you with an update.
  • Information about how to the services in the App are recorded in ReCollect logs, which are automatically deleted after 30 days.
  • Securely encrypted backups, which are only accessible by a limited number of staff, remains in existence for 30 days

Except where we are required to retain your information for legal reasons, your personal information will be permanently deleted no more than 90 days after

How we keep your information

The information is stored electronically on the Council’s network including records management systems, and also ReCollect’s servers, as detailed above.

Changes to this notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was created in November 2023.

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