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We're making some changes

We’re upgrading to a new and improved MyAccount. Please be aware from 11 May 2026, accounts will be view‑only until the new system goes live. Find out more here.

We're adding a chat function to help with your frequently asked questions. You may see this new feature appear and we expect this to be fully working soon.

Privacy Notice - My Account

This privacy notice provides details on how we, Broadland District Council and South Norfolk Council (“the councils”), use your personal information for the purposes of providing you with services via My Account.