Privacy Notice for Broadland District Council App
What this document is for
This privacy notice provides details on how we; Broadland District Council (BDC) use your personal information when you use the Broadland District Council App ("the App").
By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.
Further details
We also provide the following details in our general privacy notice on our website:
- Your rights under the UK General Data Protection Regulation (the UK GDPR) and how to exercise them;
- How to make a complaint and contact our Data Protection Officer; and
- How to contact the regulator, the Information Commissioner’s Office
What personal data we use about you
If you choose to provide your personal data, we will use the following information in relation to the Broadland District Council App.
- Full address
- First name and last name
- Email address
Please note that we do not hold your personal information or store a copy. It is only stored securely encrypted on your personal device. The App processes any information you allow it to access in order to provide the services you select. All information is accessed via secure and encrypted links.
When you first use the App, you will be asked whether you agree to share anonymous usage information to help improve the Apps performance. This data does not include any personal information and cannot be used to identify you. You can change your choice at any time in the App settings.
What we use your information for
Broadland District Council will use your information in the following ways in relation to the Broadland District Council App:
- To show your next collections dates for waste and recycling services.
- To allow notifications/reminders at a time of your choosing, for your next collection of waste and recycling services we provide.
- To provide you with information regarding waste and recycling services local to you.
Please note that if you open any linked forms or webpages from within the App your data is processed separately and is covered by associated privacy information.
Who provides this information
We provide the residential addresses to populate the App.
Any personal data used in relation to the App is provided by you.
How we share your information
Your personal information is only used within the App itself and is not shared. The App is developed and maintained by Cloud 9 Technologies on behalf of Broadland District Council. Cloud 9 and Broadland District Council cannot access any personal data stored on your device.
How the law protects you and the legal basis for processing your information
We only process your information with your consent, which you can withdraw at any time by deleting your data or the App.
How long will we keep your personal information for?
As outlined elsewhere in this Notice, we do not hold your personal information.
Changes to this notice
We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.
This notice was updated in October 2025.