Voice, text message and email service

If your Council Tax account falls into arrears the council may send a text, email or voice message reminder before taking further recovery action. This service can prevent statutory recovery documents being issued and may help you avoid paying expensive costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon and may not always be available. It is your responsibility to maintain the instalments due on your account in line with the bill issued and failure to do so may result in recovery action being taken.

Who sends the messages?

The text messages are sent by us, Broadland District Council, and will show as “BroadlandDC”. The text message will contain a short URL using https://gsys.oi or https://textm.co. This service is confidential, your mobile number will not be shared with third parties. You will not get any other marketing messages to your phone. 

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

If you have any concerns regarding the genuine nature of the telephone call or text message, you can make payments directly.

How it works

If we already have your mobile number and email address you will be signed up for the service automatically. If we don’t, or if your details have changed and you would like to receive this service, please email the Council Tax team. As part of the sign up we will set your account to receive future council tax bills by email. If you would prefer not to receive your bill by email please let us know.