Local support services
If you are experiencing domestic abuse you can talk to a doctor, health visitor or midwife, or contact the following organisations.
Norfolk Integrated Domestic Abuse Service (NIDAS)
NIDAS is a free and confidential service in Norfolk that supports all people affected by domestic abuse - at standard, medium, and high risk levels - to stay safe, access help, and rebuild their lives through advocacy, safety planning, recovery-focused support, and a team of specialist IDVAs including those for disabilities, LGBT+ communities, diverse backgrounds and court IDVA.
Phone: 0300 561 0555
Text: 07860 063464
Email: referrals@nidasnorfolk.co.uk
Opening hours:
- Weekdays: 9am – 6:30pm
- Weekends: 9am – 3pm
- Out of hours: 0808 2000 247 (Refuge 24-hour national helpline)
Norfolk Community Law Service (NCLS)
NCLS offers a free, independent, and confidential domestic abuse advice service, providing legal guidance on injunctions, non-molestation and occupation orders through volunteer solicitors and barristers, with additional support from supervised law students and partnerships with organisations like NIDAS to help individuals break free from abuse.
Phone: 01603 496623 (press 3)
Email: family@ncls.co.uk
Norfolk and Waveney Mind
Norfolk and Waveney Mind provides tailored mental health and domestic abuse support services, offering one-to-one therapies, crisis help, community groups, and recovery programmes to empower individuals and reduce stigma.
Phone: 0300 330 5488
Urgent help: Urgent help needed – click here
Email: rictriage@norfolkandwaveneymind.org.uk
Leeway Domestic Violence and Abuse Services
Leeway is a specialist charity providing free, confidential support and safe accommodation to adults, children, and young people affected by domestic abuse across Norfolk and Suffolk.
Phone: 0300 561 0077 (24-hour helpline)
Live chat: See hours on their website
Services include:
- Residential services including short term emergency accommodation
- Children and young people's support services
Dawn's New Horizon
Dawn’s New Horizon is a Norwich-based charity providing confidential support to survivors of domestic abuse, offering services such as therapy, safety planning, practical help such as household items, haircuts, and emotional guidance through face-to-face and phone support.
Phone: 01603 927717 (opening hours only)
Mobile: 07854 044680 (9am - 5pm, 7 days a week)
Email: dawnsnewhorizon@yahoo.com
Shop opening hours:
- Monday to Friday: 9am – 4pm
- Saturday: 10am – 4pm
Orwell refuge services (Haven Project)
Orwell Housing provides temporary supported accommodation and tailored support for people fleeing domestic abuse, helping them move toward safety, stability, and independent living across Norfolk, Suffolk, and Cambridgeshire.
Phone: 0845 467 4876
Services include:
- Emergency accommodation for females in South Norfolk
Pandora Project (Standard Risk Support)
Pandora Project is a specialist domestic abuse charity offering free, confidential support to women and children in West and North Norfolk, helping them recover from abuse and rebuild their lives. Only accepting referrals for standard risk.
Live chat: Monday to Friday, 1am - 3pm
Email: info@pandoraproject.org.uk
Daisy Programme (Standard Risk Support)
The Daisy Programme is a registered charity that provides free, confidential support and recovery services for adults affected by domestic abuse in the Breckland area of Norfolk.
Phone: 01953 880903
Email: help@daisyprogramme.org.uk
Opening hours: Monday to Friday, 9:30am - 4:30pm
Norfolk LGBT+ Project
Norfolk LGBT+ Project provides personalised mental health and wellbeing support for LGBTQ+ individuals and their families across Norfolk and Waveney, aiming to reduce isolation, empower individuals, and inspire positive change through compassionate care delivered by those with lived experience.
Phone: 01603 219299
Email: info@lgbtqproject.org.uk
Opening hours: Monday to Friday, 9am – 5pm
The Harbour Centre
The Harbour Centre is a Sexual Assault Referral Centre (SARC) in Norfolk offering free, confidential healthcare, forensic examinations, and emotional support to people of all ages who have experienced sexual assault or rape.
Phone: 0330 223 0099
The Sue Lambert Trust
Sue Lambert Trust is a Norfolk-based charity offering free, trauma-informed counselling and support services to survivors of sexual abuse, assault, and violence.
Phone: 01603 622406
One Voice 4 Travellers
One Voice 4 Travellers is a community-based charity supporting individuals, families, and groups from the Gypsy, Traveller, and Roma communities across East Anglia through advocacy, education, and domestic abuse support.
Norfolk Constabulary
For non-emergencies related to domestic abuse.
Phone: 101
You can seek advice, report concerns, or be connected to a specialist officer or support service.