Community Engagement Van

Help Hub van

Our Help Hub van is hitting the road!

What is it?

The van is a mobile space that will be used to visit towns and parishes across our districts, to provide support and advice to our residents. The van will be parked in convenient and accessible locations, where residents can come along to talk to a member of the Help Hub team. No appointment is necessary, and any support needs can be discussed. These may include, but are not limited to:

  • money and debt worries
  • benefits
  • parenting, relationships and domestic abuse
  • health and wellbeing
  • bereavement support
  • employment
  • housing or home improvements

How does it work?

The van will be visiting towns and villages over from Spring 2024. If you need advice or support, you can pop along and speak with a member of our friendly team.  No appointments are required. 

The van is a confidential space where you can come on board to talk one-on-one with a member of our team. Staff will listen to your needs and provide guidance and signposting if appropriate. With your consent, the team are also able to log your request for support with the Help Hub and a follow-up call can be arranged. 

Where can I find the van?

The van will first be visiting parishes that have been identified as areas of need, with lower levels of engagement with Help Hub services. We are hoping to remove barriers for residents accessing support through the Help Hub. Dates and locations of this campaign are as follows:

The Van will be at each of the lcoations on the specified dates between 10am and 4pm.

Broadland Dates (Tuesdays) South Norfolk Dates (Thursdays)
Coltishall Village Hall 12 March 2024 to 30 April 2024 Hingham Sports & Social Club 14 March 2024 to 25 April 2024
Aylsham Town Hall 21 May 2024 to 9 July 2024 Bressingham Village Hall 23 May 2024 to 11 July 2024 (excluding 4 July due to general election)
Hevingham Village Hall 30 July 2024 to 17 September 2024 Thurlton Village Hall 1 August 2024 to 19 September 2024
Great Witchingham Village Hall 8 October 2024 to 26 November 2024 Ditchingham Village Hall 10 October 2023 to 28 November 2024
Buxton Village Hall 17 December 2024 to 18 February 2025 (excluding 24 and 31 December) Bunwell Village Hall 19 December 2024 to 20 February 2025 (excluding 26 December and 2 January)

In addition to the outreach campaign, the van can be used by a range of departments across the council and our partners. Keep an eye out for the van to pop up in a location near you!

If you have any questions, or would like further information about the van, please get in touch using the contact details for the Communities team below. 

Communities Team

Address: The Horizon Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

Telephone: 01603 430611