Management skills

This course is for people in a line management role. It will be helpful for managers who need to deal with varying levels of performance as well as managers responsible for working through others to achieve organisational goals.

Management Skills is for those who not only have to manage a process to a good standard but they also have responsibility for peoples’ learning and development. Hence they should delegate a lot of the process whilst they focus more on people issues. They also use leadership skills to motivate and inspire people to achieve better results, to persevere in the face of challenges and obstacles and also to get people to accept and implement change successfully.

Course Content

• The role and scope of a line manager
• Management v Leadership: when to apply each
• Time Management
• Getting things done for yourself and the team
• Performance Management
• Setting and monitoring performance standards to achieve targets
• Motivating for better performance: what really works
• Improving engagement from staff
• Empowering staff to a higher level of autonomy:
• Flexibility in management style
• Delegation
• Handling difficult people
• Communicating with different personalities
• Handling difficult conversations

Learning Outcomes

By the end of this course, participants will be able to:

• Understand how to exercise your roles as both manager and leader
• Establish clear objectives and standards of performance for your teams
• Manage your workload using effective prioritisation and delegation techniques
• Handle difficult conversations through skilled communication
• Understand and manage people’s behaviour patterns
• Apply motivation techniques to raise performance
• Empower staff to attain a greater level of accountability

Duration

9am to 5pm.

Equipment

No equipment is necessary for you to bring to the course. Pens and note paper will be available.

Refreshments

A sandwich lunch/salad with crisps and cake is provided as well as hot and cold drinks.

Cost

£109

Book a place

You can check the availability of our courses or make a booking on the link below.