Business rates charges and appeals
How are my business rates calculated?
Your annual business rates bill is calculated and collected by us.
We multiply the rateable value of your property, which is set by the Valuation Office Agency (VOA), by the national non-domestic multiplier set by central government. The calculation gives the amount of business rates payable on your property for the year.
The rateable value is based on the amount your premises could be let for and this can be found by doing a postcode search on the Valuation Office Agency website.
Revaluation 2023
The Valuation Office Agency (VOA) regularly updates the rateable values of all business and other non-domestic properties (properties that are not just private homes) in England and Wales. This is called a revaluation.
Rateable values are the amount of rent a property could have been let for on a set valuation date. For the 2023 valuation, that date was 1 April 2021.
We use these rateable values to calculate business rates bills.
Revaluations are carried out to reflect changes in the property market, which means that business rates bills are based on more up-to-date information. The next revaluation will come into effect on 1 April 2023.
Finding your rateable value
You are now able to see the future rateable value for your property and get an estimate of what your 2023/24 business rates bill may be. You can do this through the VOA’s Find a Business Rates Valuation Service on GOV.UK.
Contacting the Valuation Office Agency (VOA)
As the billing authority we are responsible for anything to do with your business rates bill. The VOA is responsible for the valuation of your property. You will therefore need to contact the VOA for all queries about your rateable value.
Your property details need changing
To tell the VOA about changes to your property details (such as floor area sizes and parking) you need a business rates valuation account. The VOA may accept your changes and update the current and future valuations.
Sign in or register for a business rates valuation account
You think your rateable value is too high
From 1 April 2023, you will need to use a business rates valuation account to tell the VOA you think your rateable value is too high. You must continue to pay your business rates as normal until a decision has been made.
Sign in or register for a business rates valuation account ready for 1 April 2023.
How Coronavirus (COVID-19) affected future rateable values
The VOA bases most rateable values on an estimate of what it would cost to rent a property for a year, starting on a certain date.
For the 2023 valuation, that date was 1 April 2021. This was during the pandemic and the rent information the VOA used reflected this.
Can I appeal against my business rates liability?
For further information about your bill and the charges contained within it, please read our business rates explanatory notes.
Broadland District Council explanatory notes
South Norfolk Council explanatory notes
If you wish to query your business rates bill or liability it is important that you contact us so that we can check this for you.