Lost, stolen and damaged bins

We offer replacement bins (free of charge) for those that are damaged, lost or stolen. We ask all residents place their property name/number onto all their bins to enable our crews to correctly identify which property the bin belongs to. This can done using stickers or permanant marker. This will ensure a more efficient service and we thank you for your cooperation.

Once you have reported your damaged or missing bin please leave it out at the normal collection point/visible from the road at the curtilage. Failure to do so will result in the request being closed and not completed. 

Broadland District Council residents

We aim to replace any damaged bins next working day.

Lost or stolen bins aim to be delivered in the next 5 working days.

South Norfolk Council residents

We aim to replace your bin within 10 working days for all cases

Report a lost, stolen or damaged bin