Conflict management
This workshop will show how to understand how and why conflict occurs, how to manage disagreements and aggressive behaviour in the workplace and the importance of building confidence to take appropriate action.
Course content
The course will consist of:
- understanding how conflict management works
- recognising what people bring to a conflict situation
- determining how people contribute to conflict
- identifying how managers nurture conflict
- getting the timing right to address conflict
- creating the right atmosphere for conflict resolution
- recognising patterns
- dealing with anger
- holding effective mediation meetings
- seeing both sides and identifying their needs
- recognising individual and shared needs
- clarifying perceptions
- negotiating solutions to conflict
- developing proposals and agreements
- monitoring progress of agreements
- generating solution options
- creating a positive agreed action plan
Duration
One day course, 9:30am to 4pm approximately.
Equipment
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Refreshments
A sandwich lunch/salad with crisps and cake is provided as well as hot and cold drinks.
Cost
£99/Sub £77
Book a place
You can check the availability of our courses or make a booking on the link below.