Garden waste annual renewal Frequently Asked Questions
Broadland Council - On the 23 February all eBilling residents will recieve their garden waste renewal invoice. If you can’t see an email from us, please check your junk mail. Postal invoices will arrive 8 to 13 March your renewal invoice will arrive on your doostep. If you haven’t received your invoice by 18 March please contact us.
South Norfolk Council - On the 20 February all eBilling residents will receive their garden waste renewal invoice. If you can’t see an email from us, please check your junk mail. Postal invoices will arrive 4 to 7 March. If you haven't received your invoice by 11 March. Please contact us.
How do I pay my invoice
Click link below to pay your invoice.
I want to set up for Direct Debit
I would like to have my bills emailed in future
I would like ebilling set up. If you want to set up a direct debit you can do this also on the direct debit form.
I have received an invoice but no longer live at the address
If you have moved in the last year but have received an invoice for the brown bins at your old property, please fill out the change of address form and select moved out of district using the link below.
I moved out earlier in the year
If you would like to make changes to your account
I have received a garden waste letter not in my name
If you have received a letter for garden waste renewal not in your name, please click the action required.
I would like to keep the bin and use the service
I have recieved an invoice in my name and dont want a garden waste bin
I would like to reduce the number of brown bins at my address
If you have multiple bins, but no longer require all of them, please let us know using the templates below. Please fill out all the information to ensure we can complete the request.
I would like to reduce the amount of brown bins
I would like to increase the number of brown bins at my address
If you would like more bins, all you need to do is order a new bin, on the form click that your an existing customer and you don't have a bin at the property. When asked how many you want state how many additional bins you require.
I would like to order additional brown bins
I no longer require the service
If you no longer require the service and would like to cancel the service. Please fill out the templates below, all headings must be completed to action the request.