South Norfolk Council data protection

South Norfolk Council takes your privacy extremely seriously with regard to the processing of personal data. We recognise the need to treat personal data lawfully, fairly and appropriately in accordance with our Policies, the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and any subsequent or amending legislation.

As a local authority we are required to process the personal data of our customers in many ways and to find out more about how the council and councillors handle your personal information please click on the links below.


Data Protection Policy

Privacy Policy

Privacy information


Privacy Notice - Benefits

Business Support

Privacy Notice - Business Builder Programme

Privacy Notice - Rural Business Builder Capital Grant


Privacy Notice - Councillors

Council Tax

Privacy Notice - Council Tax


Privacy Notice - COVID-19

Customer Services

Privacy Notice - Customer Panel and surveys


Privacy Notice - Casual Election Staff

Privacy Notice - Electoral Services 

Environmental Protection

Privacy Notice - Investigation of Noise Complaints

Exercise Referrals

Privacy Notice - for Broadly Active

First Homes Pilot

Privacy Notice - First Homes Pilot - Festival Park, Easton

Help Hub

Privacy Notice - Help Hub

Homes for Ukraine

Homes for Ukraine

Privacy Notice - Hosts

Privacy Notice - Guests

Privacy Notice - Guests (translated into Ukrainian)

Horizon Centre Room Bookings 

Privacy Notice - Horizon Centre Room Bookings

Housing Solutions

Privacy Notice - Homelessness and Housing Advice

Leisure Centres

Privacy Notice - EGYM

Letters for Loneliness

Privacy Notice - Letters for Loneliness


Privacy Notice - Taxi Licences

Privacy Notice - Licensing Act

Privacy Notice - Gambling Act

Privacy Notice - Pavement Licences

Privacy Notice - Charitable Collections

My Account

Privacy Notice - My Account


Privacy Notice - Planning Applications and Footpath Orders

Privacy Notice - Planning Enforcement Matters

Trading Platform Build Programme

Privacy Notice - E-Commerce Platform Build Programme

Waste & Recycling

Privacy Notice – Waste & recycling (collections)

Privacy notice – Pest Control

Privacy Notice - Bin Collections App

Warm Homes

Privacy Notice - EC04 Flexible Eligibility

Requesting information about yourself

The UK GDPR and Data Protection Act gives individuals the right to access information that the council holds on them. To make a request for your own data (known as a Subject Access Request), it helps to have this in writing. You should email us at and outline your name, address, date of birth, and any previous addresses held in the time period that covers your request. You should also tell us whether you are interested in all the information we hold about you or just specific areas, for example from a certain department or date range. We may also ask for identification documents if we are unable to verify your identity from the information provided.

We have one calendar month in which to process your request. We will also consider whether we can disclose all the information to you; identifying if an exemption should be applied. Commonly, where information relates to both the requester and another individual, we have to balance the rights of both, which may result in information being withheld. We will let you know if this is the case.

You can find out more about the other rights of individuals under the UK GDPR and Data Protection Act within our Data Protection Policy.

Further help

If you have any data protection queries, please contact our Data Protection Officer: