South Norfolk Council data protection

South Norfolk Council takes your privacy extremely seriously with regard to the processing of personal data. We recognise the need to treat personal data lawfully, fairly and appropriately in accordance with our Policies, the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and any subsequent or amending legislation.

As a local authority we are required to process the personal data of our customers in many ways and to find out more about how the council and councillors handle your personal information please click on the links below:

Policies

Data Protection Policy

Privacy Policy

Privacy information

Privacy Notice - Councillors

Privacy Notice - COVID-19

Privacy Notice - Casual Election Staff

Privacy Notice - Investigation of Noise Complaints

Privacy Notice - Housing Register and Advice

Privacy Notice - Letters for Loneliness

Requesting information about yourself

The UK GDPR and Data Protection Act gives individuals the right to access information that the Council holds on them. To make a request for your own data (known as a Subject Access Request), it helps to have this in writing. You should email right2know@s-norfolk.gov.uk and outline your name, address, date of birth, and any previous addresses held in the time period that covers your request. You should also tell us whether you are interested in all the information we hold about you or just specific areas eg from a certain department, date range etc. We may also ask for identification documents if we are unable to verify your identity from the information provided.

We have one calendar month in which to process your request. We will also consider whether we can disclose all the information to you; identifying if an exemption should be applied. Commonly, where information relates to both the requester and another individual, we have to balance the rights of both, which may result in information being withheld. We will let you know if this is the case.

You can find out more about the other rights of individuals under the UK GDPR and Data Protection Act within our Data Protection Policy.

Further help

If you have any data protection queries, please contact our Data Protection Officer: right2know@s-norfolk.gov.uk