South Norfolk Council data protection
South Norfolk Council takes your privacy extremely seriously with regard to the processing of personal data. We recognise the need to treat personal data lawfully, fairly and appropriately in accordance with our Policies, the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and any subsequent or amending legislation.
As a local authority we are required to process the personal data of our customers in many ways and to find out more about how the council and councillors handle your personal information please click on the links below.
Policy & General Privacy Notice
Privacy information about specific Council Services
Benefits
Business Support
Privacy Notice - Business Builder Programme
Privacy Notice - Rural Business Builder Capital Grant
Competitions
Privacy Notice - Love Local Christmas competition
Privacy Notice - Council run competitions
Councillors
Council Tax
Covid-19
Communities
Privacy Notice - for Broadly Active
Privacy Notice - Letters for Loneliness
Privacy Notice – Mindful Towns and Villages
Privacy Notice – Women’s Safety Charter Focus Group
Customer Services
Privacy Notice - Customer Panel and surveys
Elections
Privacy Notice - Casual Election Staff
Privacy Notice - Electoral Services
Environmental Protection
Privacy Notice - Investigation of Noise Complaints
First Homes Pilot
Privacy Notice - First Homes Pilot - Festival Park, Easton
Homes for Ukraine
Privacy Notice - Guests (translated into Ukrainian)
Horizon Centre Room Bookings
Privacy Notice - Horizon Centre Room Bookings
Housing Solutions
Privacy Notice - Homelessness and Housing Advice
Leisure Centres
Licensing
Privacy Notice - Taxi Licences
Privacy Notice - Licensing Act
Privacy Notice - Pavement Licences
Privacy Notice - Charitable Collections
Privacy Notice - Safety Advisory Group
My Account
Planning
Privacy Notice - Planning Applications and Footpath Orders
Privacy Notice - Planning Enforcement Matters
Trading Platform Build Programme
Privacy Notice - E-Commerce Platform Build Programme
Waste & Recycling
Privacy Notice – Waste & recycling (collections)
Privacy Notice - Bin Collections App
Warm Homes
Privacy Notice - EC04 Flexible Eligibility
Requesting information about yourself
The UK GDPR and Data Protection Act gives individuals the right to access information that the council holds on them. To make a request for your own data (known as a Subject Access Request), it helps to have this in writing. You should email us at Data.protection@southnorfolkandbroadland.gov.uk and outline your name, address, date of birth, and any previous addresses held in the time period that covers your request. You should also tell us whether you are interested in all the information we hold about you or just specific areas, for example from a certain department or date range. We may also ask for identification documents if we are unable to verify your identity from the information provided.
We have one calendar month in which to process your request. We will also consider whether we can disclose all the information to you; identifying if an exemption should be applied. Commonly, where information relates to both the requester and another individual, we have to balance the rights of both, which may result in information being withheld. We will let you know if this is the case.
You can find out more about the other rights of individuals under the UK GDPR and Data Protection Act within our Data Protection Policy.
Further help
If you have any data protection queries, please contact our Data Protection Officer: Data.protection@southnorfolkandbroadland.gov.uk