Community Triggers

A Community Trigger gives victims the right to request a review where an ongoing anti-social behaviour (ASB) problem has not been addressed. This asks agencies such as the local council, police and housing providers to review collectively how they have responded, by conducting an anti-social behaviour case review.

The Community Trigger does not replace the complaints procedures of Broadland or South Norfolk Councils, which should be used where there is dissatisfaction with the conduct of an individual or service. Nor does the Trigger replace your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

If you have an ongoing ASB problem that is being actively dealt with by the council, police or registered housing provider, your case is not appropriate for the Community Trigger. Norfolk’s threshold for triggering an ASB Case Review is when an application has been received, and you have reported at least three qualifying incidents of anti-social behaviour within six months.

Make a request for a Community Trigger