Housing register

Social housing in Broadland and South Norfolk is allocated through our housing register - Home Options.

Not everyone is able to join our housing register, qualification will depend on your housing need, your local connections to the Broadland or South Norfolk districts and how you have conducted previous accommodation that you have held.

Social housing is in high demand and is allocated to those in the highest need. As part of your application you may also be contacted by a housing officer who will talk through all available housing options with you.

Applying to join Home Options

The quickest way to join Home Options is by using the customer portal of our housing register.

Most applications will be completed online, however, if you are unable to use online systems and do not have anyone to support you with this, we can complete an application by phone.

To enable us to verify your housing need and to give advice, you will be asked to provide documentation. You can upload the relevant documents on the customer portal, or you can email or post them to us. We will not be able to accept an application to our housing register until we have all the evidences that we need to process your case.

When you contact us we will be able to advise you regarding the proofs that we will require.

These will likely include:

• personal identification
• details of your household income
• recent bank statements for all bank or building society accounts
• evidence of any savings, capital, investments or equity in property
• a 10 year address history
• contact details for your current or former landlords or mortgage providers

The information required will depend on your individual circumstances, for instance if you have a medical or welfare need to move we may ask for evidence from other professionals to tell us more about this need, if you have been asked to leave by your landlord we may ask for a copy of your tenancy agreement and the notice served and may need to contact your landlord.