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Help and support with domestic abuse

Lady sitting in two cupped hands

There are lots of support services available for those experiencing domestic abuse.

If you are in immidiate danger please call 999.

For specialist domestic abuse support please contact Norfolk Intergrated Domestic Abuse Service (NIDAS)

Tel: 0300 561 0555

Out of hours: 0808 2000 247 (Refuge 24-hour national helpline)

Text phone: 07860063464

Email: referrals@nidasnorfolk.co.uk

Get help from the Help Hub

If you would like advice and support from Broadland and South Norfolk Councils please contact the Help Hub.

Complete a request for support form

Our telephone lines are open Monday to Friday from 8:15am until 10pm (excluding bank holidays).

Emails will be monitored within office hours of Monday to Friday 8am until 5pm (excluding bank holidays).

Alternatively, you can view our list of local and national specialist domestic abuse services.

How to call the police when you can’t speak

If you need urgent police help but can’t speak.

By using the Silent Solution system, you can make a 999 call without having to speak by listening and responding to the call handler by either:

  • coughing
  • tapping the keys if you can and then pressing 55 when prompted by the automated Silent Solution system

This will alert the police that it is a genuine 999 call and help tell the police that you need urgent help.

Get advice in a safe space

You can go to any participating Boots or Superdrug store and ask to use their consultation room or safe space at the healthcare counter. Other pharmacies and TSB bank are also participating in this scheme.

You can find specialist information about domestic abuse support in the consultation room and contact a domestic abuse charity.

Find a safe space by visiting UK SAYS NO MORE

Call 999 using BSL

999 BSL is the name of the UK’s first ever Emergency Video Relay Service in British Sign Language (BSL). The service is available to download as a smartphone app (iOS and Android) and access as a web-based platform.