Housing conditions
Housing Ombudsman Complaint Handling Code
The Councils are Registered Providers of Social Housing but only currently offer Temporary Accommodation properties, however, we aim to comply with the Housing Ombudsman’s Complaint Handling Code.
For minor repairs and maintenance issues please inform your appointed Housing & Benefit Advisor in the first instance.
Any complaint a tenant accommodated in our owned or managed temporary accommodation needs to make can be made by using the Council’s complaints pages.
Broadland - Make a complaint to Broadland District Council
South Norfolk - Make a complaint to South Norfolk Council
Through this Code we aim to support the earliest resolution of complaints to avoid issues escalating and detriment to our tenants housed in our owned or managed temporary accommodation.