Broadland and South Norfolk Customer Panel

We want you to have your say on the services we provide, and help shape them for the future.

The Customer Panel is your chance to have your say on matters that affect the services we provide to residents.

The purpose of the panel is to enable our customers to share their views on how we can best provide and improve our services. It will also help us shape future services.

The panel is to be made up of residents from across South Norfolk and Broadland, who are invited to participate in surveys, focus groups and online sessions throughout the year about a range of topics.

Members of the panel will be recruited to be representative of the wider population of the districts in terms of demographics and where they live. Panel members will be invited to be involved in surveys throughout the year, enabling us to:

• receive feedback on local services - particularly around how they may need to change in future as we deal with the effects of the coronavirus pandemic
• help identify future needs and priorities
• give views on any new proposals
• be a voice on how we share information with residents
• help us test new ideas and initiatives

What will I need to do?

Panel members will be invited to take part in at least three online surveys a year and may also be invited to take part in further research. All participation is voluntary. We will keep you updated on the results of the research and tell you more ways to get involved via an email newsletter.

What do I get for taking part?

As well as helping to shape the Councils' services, those who complete a survey will be entered into an annual prize draw for the chance to win one of three prizes.  The more surveys you enter, the better your chances of winning!

How to sign up

You can sign up for the panel online or by calling 01508 533633.

I want to join the customer panel

If you would like to become a member of the Customer Panel but would prefer a paper copy of the survey, or if you would like to receive a translated survey, email council.bdc@southnorfolkandbroadland.gov.uk or phone 01508 533633

Your privacy and data

We’ll keep the personal information you give us safely and will only use it for legitimate research purposes. All data stored through the surveys will comply with GDPR

Read our privacy notices

Broadland District Council Privacy Notice

South Norfolk Council Privacy Notice

If you have any queries about the Customer Panel, email council.bdc@southnorfolkandbroadland.gov.uk