Who can apply for an assisted bin collection?

The service is only available when the following applies:

• there are no able-bodied people living in the property with you, and you do not have any regular visitors able to put your bins out for collection, or away after collection
• the bin should be placed easily accessible for the crews to locate and retrieve, ideally at the front of the property

And one or more of the following applies:

• you are registered disabled
• you are elderly or infirm
• you have a physical medical condition meaning you are unable to move your bins
• if you struggle to remember your bin collection day due to mental illness

How does the assisted collection work?

The crew will come onto your property on collection days, collect your bins, empty them, and return the bin to where they got them from.

Assisted collections will be carried out for all bins unless requested otherwise.

Our requirement is that your bins are located at the front of your property and are easily accessible for the crew to collect.

We can offer temporary assisted collections for times when you need assistance for a short period such as you've broken your broken leg, and the household fits the above criteria.

How do I apply?

If you are unsure which district you fall under, please check your local council before submitting the form below.

What happens next?

Once we have received your request, we aim to review within five working days. If we need to clarify any information you have provided or query your eligibility, we will get in touch by the contact method(s) provided on the form.

If your request is successful, we will arrange the crew to take your bin out and return once emptied.

We know our assisted collection service is important to people who need it. We want to make sure we can continue to provide the service efficiently, but we also know circumstances change over time. The Council will review your assisted collection every two years. You will need to complete the renewal form within 21 days, or the assisted collections will stop.

What should I do when the assisted collection service is no longer required?

You should cancel your assisted collection if your circumstances change and you no longer require an assisted collection. Some examples include household change, moving out of the district, moving into residential care.

If at any time, a person is found living in the house that could move the bins; the assisted collection can be stopped immediately.