Tots2Teens

Broadland District Council takes your privacy very seriously and lawfully processes personal information with your consent. The personal data provided when using our online booking system or when making bookings over the telephone will be used to book the named child/young person onto their chosen session(s).

This information will be retained until the child/young person is 21 years of age. Under data protection law you may have the right to access, rectification, restriction, portability and erasure of the processing of your personal data, as detailed in our Privacy Policy. You can contact our Data Protection Officer at data.protection@southnorfolkandbroadland.gov.uk.

You also have the right to lodge a complaint with the regulator, the Information Commissioner’s Office. We will revoke your family’s membership when the youngest child/young person registered reaches 16 years of age. If you wish to revoke your membership before this time, please call us on 01603 430525 or email T2T@southnorfolkandbroadland.gov.uk .

• Our Family Fun Day's are days for the whole family, we are not responsible for children during this time and adults must accompany anyone under the age of 16 at all times. Tickets are £5 for families of all sizes.
• No sessions will run on bank holidays.
• Broadland District Council holiday activities follow guidance for out-of-school childcare. All staff have an enhanced Disclosure and Barring Service check. If you would like to inspect our policy and procedures document, please ask a member of staff.
• We offer a 50% reduction on all activities for Broadland households claiming means tested benefits in all school holidays. These include Council Tax reduction, Housing Benefit, Universal Credit, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Income Support, Child Tax Credit and Working Tax Credit. Please let the booking team know if you are eligible for this discount.
• A packed lunch will be provided for all children during the Easter, Summer and Winter holidays only excluding half-term holidays, unless otherwise stated. Once a booking has been made, you will receive an email with lunch options to choose from. We cater for all dietary requirements and allergies.
• Payment must be made by credit or debit card at the time of booking. In the event that we have to cancel a session, we will endeavour to give at least a week’s notice and a refund will be provided.
• All fees are non-refundable unless we are able to fill the space.
• Please note, children may only be registered and dropped off from 10 minutes before the start of the session.
• If you wish for your child to attend and leave an activity without an adult, the council will require written permission from the parent/carer stating this intention before the date of the relevant activity.

• Please note: We have updated our behaviour policy on Tots2Teens to ensure the safety and enjoyment for all involved. As such, we will be operating a 3 strikes policy, where after the 3^rd formal warning from a member of staff – if behaviour continues, you will be expected to come and collect your child from the session. They are welcome back to other Tots2Teens sessions, however, if continued disregard for the rules, safety and wellbeing of others is put at risk, this is subject to change. If you have any questions around this, please contact t2t@southnorfolkandbroadland.gov.uk

• Please do not bring any electronic games or mobiles to the sessions.
• To keep up to date with Tots2Teens, follow us on Facebook.
• Contact us using the details below to find your nearest location. For other out of school care please visit the Norfolk County Council website.