How we can help

The following services are available for residents who do not have access to support through friends or family during the coronavirus pandemic:

  • to obtain basic essentials
  • if you’re feeling isolated or lonely
  • if you’re worried about issues at home including relationships
  • money worries

If you are isolating and are unable to leave the home, we are able to help:

  • provide food parcels, help to collect food from the shops and access to food banks
  • pick up medication from pharmacies
  • provide information about alleviating loneliness/isolation
  • provide information about support to reduce tension in the home, domestic abuse, children
  • provide debt and welfare advice for individuals and families who have are in financial difficulty due to the coronavirus
  • provide practical advice for older people who find themselves more vulnerable as a result of coronavirus, and we will work closely with adult social care to do this.

To get help please:

Complete a request for support form

  • for South Norfolk residents call 01508 533933
  • for Broadland residents call 01603 430431

Hardship Fund

We have created a fund to support our residents who are experiencing severe hardship due to the coronavirus crisis. 

The hardship fund is limited and is to support those who need it for a short period only, for example to help with food and daily essentials whilst you wait for you welfare benefit to be awarded or receive any advanced payments. If you or any members of your household (including partners) have any savings, capital, or investments it is unlikely that you will qualify for any hardship payments.

When considering your application we will also be looking at yours and your households circumstances and  if you have taken steps to maximise your income and decrease your outgoings, for example if you could potentially qualify for any welfare benefits or other discretionary payments already available, if you have contacted your landlord, mortgage provider and other debtors for payment holidays etc.

The amount you can receive will be limited and the fund will generally not be able to cover bills such as phones, television subscriptions, sky, virgin, utility bills, credit cards and car loans. It is for essentials for daily living such as food.

Complete the Hardship Fund form
For help and support with the form please call the benefits team on 0808 178 7143.

Look after your health and wellbeing

It is important that we stay physically and emotionally well during this time.

For tips and to get a personalised mind plan visit Every Mind Matters website.

If you're worried about your own mental health at this time you can call the Norfolk and Suffolk NHS Foundation Trust 24/7 First Response freephone helpline on 0808 196 3494.

If you are concerned about the mental health of someone aged 0 to 25, please see the Just one Norfolk website. You don’t need a referral, you can get in touch straight away for advice and support.

Stay well

The best way to avoid catching COVID-19 is to:

  • wash your hands often with soap and water or use an alcohol-based sanitiser gel if soap and water are not available. Follow the NHS guidelines on good hand hygiene
  • always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue and wash your hands or use an alcohol-based sanitiser gel
  • keep your distance from other people, at least two metres wherever possible

If you have a new persistent cough or a high temperature, you must stay at home and away from other people for seven days. If someone in your home has symptoms you should self-isolate for 14 days. Please see the stay at home guidance for households with possible coronavirus infection.

And remember, if you are very unwell or have symptoms that last longer than seven days visit the NHS website, call NHS on 111.


Please follow the below guidance about medicines during this time:

  • before ordering medication, check what medication you already have and only order the items you really need - do not seek to stockpile
  • order your prescription as normal, which should be seven days in advance of running out
  • do not order early, or seek to over-order
  • is there anyone at all who can collect medication for you or is delivery offered?

General advice

The coronavirus outbreak is a rapidly evolving situation so it is important to make sure you stay up to date with the latest official advice.

We have been meeting with other Norfolk Resilience Forum partners - including other councils, NHS, and Police - to discuss the potential risks and impacts for our county and we are well-prepared to respond to any potential incident.

We will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures.

Latest government advice

The government has published its coronavirus action plan, which outlines what the health and social care system across the UK has done to tackle the outbreak, and what it plans to do next.

Regularly updated information for the public on the outbreak, including the current situation in the UK and advice about the virus and its symptoms, as well as statements from the Chief Medical Officer on confirmed cases in the UK.

Public Health England has produced a dashboard with information on confirmed cases of coronavirus.