£150 Energy Rebate Scheme

As part of the government’s initiative to help households with rising energy costs, they have announced a £150 rebate for certain households.

Residents who pay their Council Tax by Direct Debit will receive their payment by the end of May.

If you do not pay your Council Tax by Direct Debit you will need to apply for your rebate using the link below once you have received a letter from our Council Tax team with your unique passcode.

Before you apply

  • Make sure you only apply if you do not pay your Council Tax by Direct Debit and have not already received your payment
  • You will need to register for an account on the Grant Approval website (you will be invited to register or log into your account once you click the 'Apply here' button)
  • Know your property's Council Tax reference number and your unique passcode before you apply (these will be included on the letter from our Council Tax team)

Apply here

Who can get this £150 rebate?

Householders in occupied council tax banded ‘A’ to ‘D’ properties will qualify for this rebate, as will properties banded ‘E’ that are in receipt of Disabled Band Reduction.

If you don’t know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check

GOV.UK – Council Tax bands 

When will I get the £150 rebate?

If you are eligible, we are making arrangements to get this paid as soon as we can.

Most residents who pay their Council Tax by Direct Debit will receive their £150 rebate straight into their bank account.

Please do not contact us to chase this payment, we will be in touch with you.

How will you make the payment?

If we hold your bank details (because you pay by Direct Debit) we intend to pay the money into your bank account in due course, after your first payment for 2022/2023 has cleared. If we don’t hold your bank details, we will be in touch to advise you how you can claim the rebate payment by using an online application process through this website.

If you don’t already pay by Direct Debit, you can sign up to pay your Council Tax by Direct Debit online – this means we will then have your details ready for when we start making payments, once your first payment has cleared.

You can set up or change your Direct Debit using the links below.

Broadland District Council residents   South Norfolk Council residents

Does this mean I don’t have to pay my Council Tax bill?

No, you must continue to pay your Council Tax bill by instalments shown on your bill. If you are struggling to pay, please go to our ‘Can’t afford to pay my Council Tax’ page for help and advice.

Pay your Council Tax

Having difficulty paying your Council Tax bill?


Please do not contact us directly to make an application.  All details will be updated on this website as soon as we have further information to share with you.


Privacy Notice

What we do with your data?

We need some personal information so we can send accurate bills to customers and collect the right amount taking into account any discounts, reliefs or exemptions which they may be entitled to. We will keep your data in accordance with our Data Retention Policy (available at www.southnorfolkandbroadland.gov.uk). If we hold your email address we may contact you from time to time with respect to electronic billing services.

What are your rights?

Under data protection law you have the right to request access to, rectification, restriction or objection to the processing of your personal data, as detailed in our Privacy Policy (available at www.southnorfolkandbroadland.gov.uk). You can contact our Data Protection Officer at: data.protection@southnorfolkandbroadland.gov.uk or telephone 01508 533943 (South Norfolk)/01603 431133 (Broadland.) You also have the right to lodge a complaint with the regulator, the Information Commissioners Office (ICO).

What are the consequences of not providing data?

Council Tax and Non-domestic Rates are administered under statutory provisions. If data is not provided we may be unable to send an accurate bill and entitlement to reductions may be lost.

Data sharing

Data is shared within the Council with the Planning Department, Environmental Services team, Economic Development, Emergency Planning, Reception and Payments teams in order to carry out their statutory duty. We will not use your data for marketing purposes unless you consent to it. We do not pass your details on to third parties unless the Council is lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes. Data may also be lawfully shared externally including with Enforcement Agents, Norfolk Trading Standards, Companies assisting in reviewing council tax discounts and Non-domestic Rates reliefs.

Energy Rebate Team - Broadland

Telephone: 01603 430600

Energy Rebate Team - South Norfolk

Telephone: 0808 178 7141